READ THE PRODUCT INFORMATION BEFORE PURCHASE.
IF YOU ARE ALLERGIC OR REACTIVE TO A CERTAIN INGREDIENT USED IN A PRODUCT, IT IS HIGHLY RECOMMENDED THAT YOU DO NOT BUY IT.
Please note that each item is handcrafted or manually made and may vary in color or shape from batch to batch, especially the soap bars and candles. Those items are non-refundable. Bulk Herbs and Tea is also non-refundable.
Defective products due to manufacturing flaws or quality concerns such as sinkholes in the candles, air pockets in the soap bars, or heavy color bleed, excluding the charcoal soap, will gladly be processed if we are contacted promptly. The item(s) may be returned up to 14 days after purchase.
Contact us at firstname.lastname@example.org or email@example.com. We will send you instructions, including an authorization code that you will use to return the item(s). PLEASE do not send the items back without authorization. We need to be able to credit your account and process your request correctly.
PLEASE NOTE: If once we receive the returned item(s), it has been used beyond fair use, such as sending back a bar of soap that is a third its size, salt with less than a cup left in the bag, candles burned more than half the jar, deodorant cut from the tube, etc., NO REFUND WILL BE ISSUED.